Courier Service FAQs

For those locations that are located in Ohio and are eligible, we offer a courier service to and from your location. For those who are outside our courier’s range, we offer UPS shipping.

  1. How do I schedule a pick-up? You may call us at 234.678.5340 or toll-free 877.622.3533, request one via DDX or send an email to: support@mabeldental.com
  2. What are your hours of operation? we are open Monday – Friday: 8:00 a.m. EST – 4:30 p.m. EST
  3. What happens if we call for a pick-up and your lab is closed? If you reach us after hours, you may leave a message or send an email and we will schedule your pick-up for the following business day when we reopen. (you may also call our courier, Mercury Service directly up to 5:00 p.m. Monday-Friday EST)
  4. What is Mercury Service, your courier’s contact information? Mercury Service – 1.800.527.2187 | Hours of Operation: Monday – Friday: 7:00 a.m. EST – 5:00 p.m. EST | www.mercuryservice.com
  5. If we call Mercury Service directly, what do we tell them? Simply state “I have a pick-up for Mabel Dental Lab” and then provide your “office name, street address and city”.
  6. What do we do when our office runs out of courier labels? Please contact us and we will provide you with additional labels with your next case; we can also fax/email you a label as needed (the courier cannot provide you with the labels).
  7. What if the courier comes when we are closed? Our courier offers a no cost free white lock-box with key to hang on the outside of any door. This is a great option to avoid case delays!
  8. Is there any limit to the number of boxes I can send with the courier? You may send up to 4 boxes at no additional cost. Please use a courier label for each box that you send to ensure it arrives at our lab in a timely manner.
  9. What if I need more boxes or other supplies? If you need more boxes, bubble wrap or plastic bags, just let us know and we will be happy to send you more! You can print any of our Prescription Rx directly from our downloads page.

If you have any questions or run into any issues, please contact us.