Terms and Warranty Information

NO FAULT REMAKE POLICY
Mabel Dental Lab is happy to process all remakes or adjustments, of the below identified devices that are manufactured by Mabel, at no additional charge if requested within the warranty period and accompanied by the return of the original appliance, as described in further detail below.

Metal Framework Replacement Policy
The lab will replace any failed cast metal framework (including due to broken clasps) that it manufactures for up to 7 years from the date of placement. This replacement only covers the framework itself and no other aspects (teeth, acrylic, clasp or any repairs, shipping, taxes). This replacement policy only applies to direct end-user customers (treating clinicians or laboratory clients)

Because of their temporary or fragile nature, the following restorations are NOT covered by any warranties or guaranties:

  • Gold and Open Face Teeth
  • Repair / Relines of existing restorations especially those not originally fabricated by Mabel

 

LIMITED WARRANTY/LIMITATION OF LIABILITY.
Mabel Dental Lab (“the lab”) warrants that all dental devices (a “device”) are made according to your specification and approval in the belief that the device will be useful and MAKES NO OTHER WARRANTIES INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Subject to the return of a device that is placed and then fails, the lab will repair or replace the device without charge for the cost of materials and workmanship or refund the original price paid, at the lab’s option, as follows:

  • Porcelain to metal, all porcelain, all metal, single-unit inlay, onlay and crown composite resin final prosthetics (excluding mutually opposing implant supported full arch bridges), milled implant bars, and screw-retained abutments (excluding abutments with angulations greater than 20 degrees), composite resin bridges (excluding Maryland and inlay/onlay bridges), up to 5 years.
  • Dentures including screw-retained dentures but excluding immediate dentures and partials manufactured by the lab up to 1 year if the failure is due to defects in materials or workmanship.
  • Nightguards/splints if the failure is due to defects in materials or workmanship, provisional partials, Maryland and inlay/onlay bridges, composite resin, flippers manufactured by the lab up to six months.
  • Immediate and provisional dentures, partials, retainers, prosthetic stents, surgical and radiographic guides, and all other dental devices manufactured by the lab up to 30 days if the failure is due to defects in materials or workmanship.
  • ADVANTAGE Removables (full dentures/partials) excluding immediate dentures and partials manufactured by the lab up to 6 months if the failure is due to defects in materials or workmanship. Immediate and provisional dentures, partials, retainers, prosthetic stents, surgical and radiographic guides, and all other dental devices manufactured by the lab up to 30 days if the failure is due to defects in materials or workmanship. Most repairs if within the specified warranty term will be covered as long as the repair is done in the same line as the original restoration. For example, this means if you have an original restoration that is Advantage, you must select an Advantage repair. If you select Standard for the repair instead of Advantage, it will not be covered and as a result will incur a repair charge.

This warranty is exclusively for your benefit, is not transferable and does not extend to any patients. You agree to pay all other costs of adjustment, repair and replacement of a device including any chair time. Except where prohibited by law, the lab WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGES ARISING FROM THE USE OF A DEVICE, WHETHER DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL, regardless of the theory asserted, including warranty, contract, negligence or strict liability and if such disclaimer is not permitted by law, the duration of any implied warranty is limited to 90 days from date of delivery. In the event of a dispute and absent an amicable resolution the parties mutually agree to waive class actions in favor of mandatory individual arbitration of claims under this limited warranty in and in accordance with the laws of Ohio. The lab does not guarantee the performance of independent carriers used to transport the devices.

To receive any warranty of replacement policy benefits, the treating clinician must notify the lab directly for instructions on how to exercise any warranty of replacement policy benefits. The treating clinician requesting warranty of replacement policy benefits must also be in financial good standing with the lab, and must have installed all lab or other devices in accordance with industry standard and accepted medical/dental practices. The lab reserves the right to modify or terminate its warranty program or replacement policy (or any aspect of either of them) or exclude any individual dentist or other entity from receiving this replacement policy benefits for any reason, at any time in its own discretion, including if the lab determines the claims are not made in good faith or violate the letter or intent of the policies. The lab will use commercially reasonable efforts to provide notice of material changes to the policies to clinicians, including posting any updated or revised policy or warranty language on the lab’s website(s).

NOTWITHSTANDING THE ABOVE, YOU UNDERSTAND AND AGREE THAT THE LAB WILL NOT BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES RESULTING FROM OR IN ANY WAY CONNECTED TO YOUR RELATIONSHIP WITH THE LAB, WHETHER FORESEEABLE OR NOT AND HOWEVER CAUSED TO THE MAXIMUM EXTENT PERMITTED BY LAW. SOME JURISDICTIONS EITHER DO NOT ALLOW OR PLACE RESTRICTIONS UPON THE EXCLUSION OR LIMITATION OF DAMAGES IN CERTAIN TYPES OF AGREEMENTS; FOR THESE JURISDICTIONS, THE AFOREMENTIONED LIMITATION ON LIABILITY SHALL BE TO THE MAXIMUM DEGREE PERMITTED BY APPLICABLE LAW. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, YOU AGREE IN ANY EVENT THAT THE LAB’S TOTAL LIABILITY TO YOU FOR ANY OR ALL OF YOUR LOSSES OR INJURIES FROM THE LAB’S ACTS OR OMISSIONS, REGARDLESS OF THE NATURE OF THE LEGAL OR EQUITABLE CLAIM, SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO THE LAB FOR THE DEVICE(S) AT ISSUE.

 

Credit Policy

We honor VISA, Mastercard, Amex and Discover.

  1. An invoice will be sent with each order, prescription or work authorization filled.
  2. A statement will be sent following the end of each month. It will list all invoices charged, payments received, credits issued during the month and balances due from customer. 
  3. Any balance, or part of a balance, that is not paid in full within 30 days of a monthly statement will be subject to a service charge of 2 percent (2%) a month until the balance is paid in full.
  4. All returned NSF checks will receive a $25.00 NSF fee and the NSF payment will place a CREDIT HOLD on account pending replacement payment with credit card, money order, or cashier’s check.
  5. All accounts with outstanding balances over sixty (60) days will be placed on CREDIT ALERT, and any new work will be held pending payment or be shipped COD until the overdue balance is paid in full.
  6. All accounts with outstanding balances over ninety (90) days will be placed on CREDIT HOLD. New work will not be fabricated until the overdue balance is paid in full.
  7. Any credit balance(s) that may arise must be used for laboratory services within sixty (60) days of the date of the credit balance(s).
  8. Prices subject to change without notice.

I/We agree to pay reasonable attorney’s fees and collection costs if my account is referred for collection.

(Revised June 2024)

Rush Fees

We realize that circumstances and events may require a faster turnaround time. Whenever possible we will attempt to return the case with your requested date but we kindly request that all rush cases be pre-scheduled by calling us before sending the case. A breakdown of our rush fees are as follows:

  • 1 Day sooner than published or quoted turnaround – $25.00
  • 2 Days sooner than published or quoted turnaround – $50.00
  • 3 Days sooner than published or quoted turnaround – $75.00
  • Other – please call us for a quote