1. Fill out a Prescription Rx

Download the Prescription Rx below for the type of case you are sending and whether its from a dental office or a lab. We offer a variety of Rx that are customized for product and service offerings. Please be sure to completely fill out the prescription, checking all the required boxes to ensure that your specifications are met and to avoid any potential delays.

 

DENTAL OFFICES DENTAL LAB PARTNERS ONLY
Universal Rx – Rev 12/24 Universal Rx – Rev 12/24
Fixed Rx – Rev 12/24 Fixed Rx – Rev 12/24
Removable Rx – Rev 05/24 Removable Rx – Rev 11/24
Implant Fixed Rx – Rev 12/24 Implant Fixed Rx – Rev 12/24
Advantage Removables Rx – Rev 02/24 Orthodontics Rx – Rev 01/23
Orthodontics Rx – Rev 01/23 Smile Shapers Clear Aligners Rx – Rev 04/21
Smile Shapers Clear Aligners Rx – Rev 04/21 Snap On Smile Rx – Rev 02/23
Snap On Smile Rx – Rev 02/23  

        

 2. Pack Your Case

Packaging your single and multiple cases

– Always pour alginate impressions in stone before shipping to the lab to avoid distortion and inaccuracies
– Separate multiple impressions/models to prevent breakage
– Secure bites, crowns, implant parts or other small items in a small bag or container
– Combine as many cases as possible into 1 box or you may even tape 2 boxes together (UPS only)
– Pack with bubble wrap/foam and enclosed the signed Prescription Rx. Make sure contents are secure and won’t shift
– Separate multiple cases in plastic bags, and staple its Prescription Rx to the outside of each bag for accurate identification
– Seal any box securely with packing tape.

 

 3. Send Digital Impressions
a. Upload to DDX – this is the preferred method, click here for a video step by step. You can log-in below to your DDX account:

 

     b. Click here for more options to send digital impressions.

 

 4. Prepare a Shipping Label

If you already have with a shipping label, simply attach either a UPS shipping label or our Courier (Mercury Service) label to the outside of each box you are sending.

If you are a new Smile Partner and do not yet have a UPS shipping label, you can print one here. To request a courier label, please call 877.622.3533 to verify your eligibility.

 

 5. Ship Your Case – Using our Courier or UPS

Courier (Mercury Service)
If your office is eligible, we offer a 3rd party courier service throughout most of Ohio from Mercury Service. To verify eligibility and to schedule a pickup (no add’l charge), please call 877.622.3533 or send us an email. For more information about our courier service, click here.

UPS*
If you need a UPS label, you can print one by clicking here. Then give your package to any UPS driver or drop your package off at any UPS Store or UPS Drop-box. To schedule a UPS pick-up for a small fee at your location, please call us 877.622.3533.

 

 

Bundle and Save Money
We charge a flat rate of $9 each way (per label via UPS*). To save money, we recommend including two or more cases in one box. You may send up to 4 boxes when sending cases via our courier at a flat rate of $9.
*add’l charges may apply for residential addresses or out of area addresses

Need Shipping Supplies?

We provide you with everything you need:

– Download/Print our Rx forms here
– Courier Shipping Labels
– UPS Shipping Labels – print your own here
– Case Boxes

When you need any additional supplies, please contact us or make a note on the Rx.
*UPS labels are only valid for 90 days and should be discarded after that.

 

Call today 877.622.3533 to receive high quality, affordable and timely restorations!

 

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